Payments
We have been made aware of an issue with the postcode lookup in our payments system. Payments are working as normal, please enter your address manually whilst we wait for an update from our provider. Sorry for any inconvenience caused.
Consumer rights
Please contact us if you need help with a consumer problem or issue.
We can help refer you to the right organisation that can help to try and get it resolved or provide a mediation service if required.
Areas where we are able to help include:
- dealing with complaints where a product or service has been mis-sold
- dealing with complaints when a product or service has been cancelled
- support when handling queries about energy bills