New bin service: Check where items belong
Our new waste and recycling service started on 1 June. If you're unsure where an item belongs, use our Waste and Recycling Lookup to quickly find the right bin and help avoid contamination.
Contact methods
We are here to help with enquiries, applications, payments, and reporting issues. You can contact us online, by telephone, email, post, or in person during our office opening hours.
Opening Hours
Our offices are open:
- Monday to Thursday: 8:45am to 5:00pm
- Friday: 8:45am to 4:30pm
Online services
Many services are available online through our self-service options, allowing you to access council services at a time that suits you.
Pay, apply and report online using our self service portal
You can also find information about:
Telephone
Speak to our Customer Services Team by calling: 01353 665555
Our team can help with general enquiries, service requests, and directing you to the correct department.
You can contact us by email at: ContactUs@eastcambs.gov.uk
Please include as much information as possible in your email so we can respond to your enquiry promptly.
Visit us in person
Our Customer Services Team is based at:
The Grange
Nutholt Lane
Ely
CB7 4EE
There are four self-service kiosks available in reception during office hours for customers who wish to access online services onsite.
Write to us
You can also contact us by post at:
East Cambridgeshire District Council
The Grange
Nutholt Lane
Ely, Cambridgeshire
CB7 4EE
Emergency contact
For emergencies outside office hours and on public holidays, please call: 07710 978900
This number is for emergency situations only, including lost and stray dogs found within the district. Please note that we can only respond to stray dogs found within our area.